At HotPropertyBazaar.com (operated by HPB Realty Private Limited), we strive to provide a seamless digital marketplace for real estate. If you encounter a technical bug, system error, or notice suspicious activity/fraudulent listings on our platform, please let us know immediately so our technical and compliance teams can take swift action.

1. What Kind of Problem Are You Facing?

To help us route your request to the right department, please classify your issue into one of the following categories:

• Technical Bug / Site Error: Issues related to logging in, OTP verification failures, media upload errors (photos/videos not processing), broken links, layout distortion, or payment gateway glitches for bulk subscription activations.
• Listing Fraud / Policy Violation: Reporting fake listings, bait pricing, unauthorized agents, properties listed without mandatory RERA numbers, or duplicate listings.
• Security & Impersonation Alert: Reporting individuals falsely claiming to be staff or agents of HPB Realty Private Limited demanding transaction commissions or upfront cash fees.

2. How to Report a Problem

To ensure a fast resolution, please email our support framework at support@hotpropertybazaar.com with the following specific details:

• Your Account Details: Your registered name, email address, and mobile number linked to the account.
• Description of the Issue: Clear details of what went wrong. If it's a bug, what action led to the error? If it's a fraudulent listing, please provide the specific property URL or listing ID.
• Device & System Info (For Bugs): Mention whether you are using a desktop or mobile browser (e.g., Chrome, Safari) or the mobile application.
• Supporting Evidence: Please attach clear screenshots or screen recordings showcasing the error message or fraudulent communication.

3. Timelines & Redressal Matrix

• Technical Bugs & Site Anomalies: Our engineering team typically acknowledges and initiates diagnostics within 24 to 48 hours. Critical payment or account lockout issues are prioritized.
• Fraud & Security Reports: Policy violations, fraudulent listings, and impersonation alerts are checked immediately by our compliance team. Verified malicious content or bad actors will be taken down promptly in accordance with the Information Technology Rules, 2021.

4. Standard Platform Disclaimer Notice

HotPropertyBazaar.com acts strictly as an online marketplace and information intermediary. While we aggressively investigate technical bugs and take down reported policy violations, the Company does not physically audit listings or act as a party to transactions.

Reporting a problem regarding a third-party seller/builder does not constitute a legal claim against the platform. All bilateral monetary disputes, title defects, and structural timelines remain the sole civil and criminal liability of the transacting parties under applicable Indian laws.

5. Direct Support Channels

• General Support & Bug Reporting: support@hotpropertybazaar.com
• Legal, Data Grievances, & Cyber Fraud: [grievance@hotpropertybazaar.com]