As per the law, including the Information Technology Act, 2000, and Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the website HotPropertyBazaar.com has instituted a formal redressal process for handling grievances from the users' complaints in a fair, transparent and legal manner.

User may file complaints about, but not limited to:

• false, misleading, unauthorized or illegal property listings;
• misuse of personal information or contact details;
• copyright or intellectual property violation;
• impersonation, misrepresentation or fraud;
• abusive, harmful, objectionable or prohibited content;
• violation of platform policies, Terms of Use or posting guidelines;
• any matter affecting user rights or platform integrity.

How to File a Grievance

All grievances have to be filed in writing through the designated email ID:

support@hotpropertybazaar.com

For efficient processing, users must provide:

• Full Name and Contact Details
• Email ID/Mobile Number Registered with the Website (if any)
• Description of the issue/grievance in detail
• Evidence in form of relevant URLs/screenshots or listing ids
• Any supporting documents, if applicable

Incomplete grievances may be returned for additional clarification.

Processing of Grievances

Upon receipt of a grievance:

1. The complaint will be acknowledged within a reasonable period, as required under applicable law.
2. The matter will be evaluated, verified and investigated by our compliance team.
3. HotPropertyBazaar.com may seek additional information from the complainant if needed.
4. Based on the findings, appropriate action may be taken, including but not limited to:
• content removal or modification;
• account suspension or termination;
• disabling access to disputed material;
• reporting the matter to competent authorities, if required;
• any other corrective measure deemed appropriate by the Platform.

Legal Notice & Accountability

HotPropertyBazaar.com is strictly an online intermediary and a listing platform. Filing a grievance means that the person lodging the complaint acknowledges the following:

• all statements made are truthful and accurate;
• any false or malicious complaint may result in legal consequences;
• the Platform may share grievance-related information with authorities, if required under law.

The decision of HotPropertyBazaar.com in respect of any complaint shall be final, binding and in good faith, without prejudice to any statutory rights of the complainant.

Confidentiality

All complaints and information from users will be dealt with in confidence and only used for complaint resolution or compliance purposes.

Official Grievance Email: support@hotpropertybazaar.com