In accordance with applicable laws, including the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, HotPropertyBazaar.com has established a formal grievance redressal mechanism to address user complaints in a fair, transparent and legally compliant manner.

Users may submit grievances relating to, but not limited to:

• false, misleading, unauthorized or illegal property listings;
• misuse of personal information or contact details;
• copyright or intellectual property infringement;
• impersonation, misrepresentation or fraudulent activity;
• abusive, harmful, objectionable or prohibited content;
• violation of platform policies, Terms of Use or posting guidelines;
• any matter affecting user rights or platform integrity.

How to File a Grievance

All grievances must be submitted in writing to the designated email ID:
support@hotpropertybazaar.com

For efficient processing, users must provide:

• Full Name and Contact Information
• Registered Email ID / Mobile Number (if applicable)
• Detailed description of the grievance
• Relevant URLs, screenshots, listing IDs or evidence
• Any supporting documents, if applicable

Incomplete grievances may be returned for additional clarification.

Processing of Grievances

Upon receipt of a grievance:

1. The complaint will be acknowledged within a reasonable period, as required under applicable law.
2. The matter will be evaluated, verified and investigated by our compliance team.
3. HotPropertyBazaar.com may seek additional information from the complainant if needed.
4. Based on the findings, appropriate action may be taken, including but not limited to:
• content removal or modification;
• account suspension or termination;
• disabling access to disputed material;
• reporting the matter to competent authorities, if required;
• any other corrective measure deemed appropriate by the Platform.

Legal Notice & Accountability

HotPropertyBazaar.com operates strictly as an online intermediary and listing platform. Submission of a grievance constitutes acknowledgment by the complainant that:

• all statements made are truthful and accurate;
• any false or malicious complaint may result in legal consequences;
• the Platform may share grievance-related information with authorities, if required under law.

The decision of HotPropertyBazaar.com on any grievance shall be final, binding and made in good faith, without prejudice to any statutory rights available to the complainant.

Confidentiality

All grievances and user information submitted will be handled confidentially and used solely for grievance resolution or regulatory compliance.

Official Grievance Email: support@hotpropertybazaar.com